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Co-Managed IT

Firepower for your in-house team

Already have IT staff? We slot in alongside them, covering after-hours, specialized projects, and the enterprise tooling that’s expensive to run solo.

  • Augment, don’t replace, your team
  • After-hours & overflow coverage
  • Enterprise tooling included
Co-Managed Model
Your IT Team
MGR
IT Manager
ENG
IT Engineer
+
Ekotechs
HD
Help Desk
SEC
Security Eng
NET
Network Eng
Ekotechs covers
After-hours
Escalations
PTO cover
Projects

Where we plug in

Pick the gaps, we fill them

Choose the areas below where you want backup. Your team keeps ownership, and we handle the rest with clear handoffs and shared documentation.

Overflow & Capacity Support

When your internal team is swamped, we absorb the overflow, extra hands during business hours (8am–6pm) to keep tickets moving and users happy.

Ticket queue overflow
Shared helpdesk access
Peak period coverage
On-site when needed
Flexible (8am–6pm M–F)
No long-term commitment
Extra hands · 8am–6pm · Mon–Fri

Tier 2 & 3 Escalation

Senior engineers ready to take the hard tickets, advanced troubleshooting, server incidents, and security response your team can hand off confidently.

Advanced troubleshooting
Server & network escalation
Security incident response
Specialized expertise
Root-cause analysis
Vendor coordination
Senior engineers on demand

Enterprise Tooling Access

Share our RMM, SIEM, and documentation stack, enterprise-grade tooling without the enterprise cost of running it yourself.

RMM platform access
SIEM & log access
Patch management
Documentation platform
Remote access tools
Monitoring stack
NinjaOne · JumpCloud · Intune · CrowdStrike

Startup IT Scale-Up

Moving fast? We scale your IT right alongside you, new hires, new offices, new tools, without the overhead of building a full internal team from scratch.

Rapid onboarding
Multi-site expansion
Device procurement
SaaS stack setup
Security from day one
Scales with headcount
IT that grows as fast as you do

What’s included

Everything you need, nothing you don’t

Full-tier coverage

We handle all tiers end-to-end, looping in your internal IT team as needed.

Overflow & surge support

When your internal team is stretched thin, we step in to absorb the load without missing a beat.

Shared documentation

One source of truth your team and ours both work from.

Project muscle

Extra hands for migrations, rollouts, and crunch periods.

Security tooling

Access to our monitoring and security stack, available based on your service agreement.

PTO & gap coverage

We keep things running when a key team member is out.

Ready for IT that just works?

Schedule a free 30-minute consultation. We’ll review your setup and show you exactly where you stand — no obligation.